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When running a business, there will always be areas in which you are lacking management know-how and experience. It’s important that you recognise your own strengths and weaknesses and are prepared to seek appropriate advice when you need it. Running a business isn’t easy. You cannot be equally good at all aspects of business, and it’s best...
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As a business owner why should you seek the advice of independent consultants?  Usually there are several barriers to doing so, time, money, trust.  These barriers are not insignificant, especially for a small business, so why make the commitment? Provision of information Information is valuable to a business.  Information on the business’s customers, its products,...
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Bottleneck management, or the theory of constraints, is well understood in the manufacturing context, however in all of my years working with service businesses it is also highly relevant to process improvement. It is important for service businesses, particularly those small businesses who are balancing growth with cost saving. In these instances the workflow does...
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