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Service businesses
In my work as an advisor and consultant over the years one of the biggest areas of neglect for businesses has been consideration of cost efficiencies. Their focus has been on traditional elements of business development, generating interest and making sales.  Cost efficiencies, however, can be equally beneficial to and organisation. Customers can benefit from...
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Operations management in service businesses is primarily concerned with the “how” of the organisation – in other words how the service product can be produced and delivered to specification and in such a way as to achieve the organisation’s objectives.  It is also important to have a clear understanding of the “what”, i.e. the nature of...
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