In my work as an advisor and consultant over the years one of the biggest areas of neglect for businesses has been consideration of cost efficiencies. Their focus has been on traditional elements of business development, generating interest and making sales. Cost efficiencies, however, can be equally beneficial to and organisation. Customers can benefit from...Read More
Bottleneck management, or the theory of constraints, is well understood in the manufacturing context, however in all of my years working with service businesses it is also highly relevant to process improvement. It is important for service businesses, particularly those small businesses who are balancing growth with cost saving. In these instances the workflow does...Read More
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